Terms of service

These Terms of Service ("Terms") govern your use of theathletehq.com and the recruiting services, materials, and packages offered by The Athlete HQ ("The Athlete HQ," "we," "us"). By using our website, creating an account, or purchasing a package, you agree to these Terms. If you do not agree, please do not use our services.

1. Our Services

The Athlete HQ provides college recruiting education and support for high school and international student-athletes and their families. Depending on the package you choose, services may include recruiting guides and templates, an athlete profile, film review, a college coach contact list, coach email outreach, coaching calls, and related planning tools.

The specific contents of each package (Starter, Essential, Pro, and Elite) are described on our website at the time of purchase.

2. No Guarantee of Results

College recruiting depends on many factors outside our control, including an athlete's ability, grades, test scores, film, effort, timing, and each college program's needs. The Athlete HQ does not guarantee a roster spot, scholarship, financial aid award, offer, admission, or any contact from a college coach. Past results of other athletes are not a promise of future results.

3. Eligibility and Accounts

• You must provide accurate, current, and complete information when you sign up and keep it up to date.
• If the athlete is under 18, a parent or legal guardian must create the account or give consent, and agrees to these Terms on the athlete's behalf.
• You are responsible for keeping your login details private and for activity under your account.

4. Athlete Information and Consent to Share

You confirm that the information, stats, transcripts, and film you provide are truthful and that you have the right to share them. When you (or your parent/guardian) give coach-sharing consent, you authorize us to share your athlete profile with college coaches as described in our Privacy Policy. You can withdraw that consent at any time by emailing us.

5. Payments

• Package prices are shown on our website and charged as one-time payments unless stated otherwise at checkout.
• Payments are processed securely by our third-party payment provider. We do not store your card or bank details.
• Prices and package contents may change, but changes do not affect packages you have already purchased.

6. Refunds

30-day refund policy: if you are not satisfied with a paid package, email [email protected] within 30 days of your purchase date and we will refund your payment in full. You do not need to give a reason. Refunds go back to your original payment method; most banks show them within 5 to 10 business days. After 30 days, payments are non-refundable. Coach outreach that has already been sent and calls that have already taken place cannot be undone, but they do not reduce a refund requested within the 30 days. The free Starter package involves no payment, so no refund applies.

7. Your Responsibilities

• Respond to college coaches, complete NCAA, NAIA, or other eligibility requirements, and meet application deadlines yourself. We guide the process, but these steps are yours.
• Follow the recruiting and contact rules of the NCAA, NAIA, NJCAA, and your high school association.
• Do not misuse our website, attempt to access other users' data, or use our materials to spam or harass coaches.

8. Our Materials

Our guides, templates, workbooks, graphics, and other materials are owned by The Athlete HQ and are licensed to you for your own personal recruiting use. You may not resell, republish, or share them outside your family without our written permission.

9. Third-Party Services

Our website and services may link to or rely on third-party services such as Hudl, YouTube, payment processors, and college websites. We are not responsible for their content, availability, or policies.

10. Limitation of Liability

To the fullest extent permitted by law, The Athlete HQ is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim related to a package is limited to the amount you paid for that package.

11. Termination

You may stop using our services at any time. We may suspend or close an account that violates these Terms or misuses our services.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above. Continuing to use our services after an update means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Idaho, United States.

14. Contact Us

The Athlete HQ: Recruiting Made Simple

Email: [email protected]

Phone: (208) 283-8609

Website: theathletehq.com